Bead Mixes
Bohemian Glass Beads
Boxes And Gift Presentation
Cats Eye Beads
Ceramic Beads
Chains
Chip Beads
Contemporary Beads
Crackle Beads
Faceted Beads
Findings
Focal Beads
Heart Beads
Jewellery Making DVD
Jewellery Making Kits
Lac Beads
Marble Hearts
Metal Beads/Charms
Nugget Glass Beads
Organza Ribbon
Pendants
Seed Beads
Shell Products
Silver Foil Beads
Swarovski Crystal
Threading Materials
Tiara Making
Tools
Venetian Glass
Wider Bead Selection Information
Wider Finding Selection Information
Wider Pendant Information
Wire
Wooden Beads
Search by Ref No or part of a name
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Introduction
Welcome to our site user guide. We hope that you will quickly learn to get the best
from our website by spending a few minutes reading through the information presented
here. Our search facility will help you to locate jewellery beads, wholesale beads,
findings and the different kinds of Swarovski crystal bead that we sell.
Three Clicks!
We have ensured that from anywhere within the site you are only three mouse clicks
from placing an item in your shopping basket. The shop departments are always
displayed on the left side of the website until you have placed your order:
Clicking any of the department names will cause the website to display the products available.
You can then choose to see more information for each one by clicking on the pictures that
appear.
The menu items
"Home" "Beads" "Wholesale Beads" "Basket" "Contact Us" "Links" "Terms & Conditions" "Design Examples" "My Account" "User Guide"
The top set of menu items will assist you to obtain more information and perform additional actions (such as
setting up an account and seeing what is in your basket).
Home
Click this to return to the home page.
Beads
Click here to see a picture of the kind of beads
availble within the departments.
Wholesale Beads
Click here to see the departments that contain a selection of beads sold
in wholesale packs
Basket
Click here to be returned to your basket. The shopping basket is also used to checkout and will display
link items to guide you through your transaction. If you have not yet set up an account, the basket
process will instruct you at the appropriate point. Setting up an account will relieve you of having to
re-enter your details everytime you wish to purchase items in the future (other benefits will be made available over time also).
When checking your shipping details, there are also two fields for feedback which you may like to complete.
We like to hear from our customers to see how we can improve the service we provide.
The final step of the ordering process will give you a summary of what is in your basket, whether VAT is applicable and what the
shipping cost will be. You can still make changes to your order at this point.
Submit Order and Proceed to Payment
We mention this here as it is a part of the Basket function. Once clicking on this link (which is in red) the
order will be submitted and you will be presented with a page which you can print and keep (Payment Page).
If you are paying by cheque print a copy of the page and send it to us along with the cheque. If you are paying by
card, click the button located near the top of the page to be taken to the Worldpay secure processing pages to complete the transaction.
Contact Us
This page gives you details of contact information and allows you to send an email message to us (we always respond to emails).
Links
We often trade links with other businesses and these will appear here. Feel free to browse through them.
Terms & Conditions
The Terms and Conditions here define the details that the company owners and all customers agree to when making a purchase from this
website. Please ensure you read these before making a purchase.
Design Examples
Please browse this page to see some of the types of exciting jewellery we have created from the items available.
My Account
Click here to login to your account or set up a new one. You will need to choose a name, password and reminder question to set up your
account. If the name you have chosen has already been taken, the website will ask you to choose a different one (anyone who has used
MSN(TM), Yahoo(TM) or any type of online service similar to these will be familiar with the need for a unique name (e.g. julian123).
From your account (which you can amend at any time), you also have the option to receive newsletters from us. These will be infrequent emails
detailing new products and information. At no time are any of the details saved be given or sold to any other company and will be used solely for
providing you with the best service we can.
User Guide(this page)
The page where we will update information regarding how to use the features of this website.
Search
 | The search facility will allow you to quickly locate items you may be interested
in. You can either enter the reference number of a particular item (useful
if you have visited before but can't remember where a particular item is) or you
can enter the name, or part of a name of a product.
For example, to find a particular shell disc, simply type shell
into the text field and click search. The website will then display all items
currently available that contain the name shell. The search facility will not return
items that we have withdrawn from sale. |
EPBeads Reward Points System
We have introduced a reward points system which will certainly benefit regsistered
customers of EPBeads. To learn more please read the following questions and answers:
Who it is for? Anyone who registers with the website (registration is free) submitting online orders. Non-registered
customers and telephone orders will not earn reward points.
How does it work? The system is very simple, for every pound spent, 5 points are earned. The website keeps track of the points earned for all orders made by registered customers and displays the current running total (from previous
orders) during the checkout process.
Do cheque orders earn reward points? Yes - provided you are
regsitered with the website and you have placed your order online (you will have
an EPB order number).
How do I use the points I have? During the checkout process (shipping address page), the website will show you how many points you have available and the value of the goods ordered. In the text field called
Reward Points (bottom of the page) enter the number of points you wish to use for your current order. All values entered must be in multiples of 100 (e.g. 100, 200, 300, 400 etc.). Each 100 points used will deduct £1 from the value of your order, so for example, if you used 500 points you would receive a discount of £5 for your order. Please note that no order can be reduced below £1 in value (this refers to the goods value, shipping is added as usual).
Do the points earned apply to whole pounds only? Yes. An order with goods to the value of £10.00 will earn 50 points, an order with goods to the value of £10.95 will also earn 50 points. Effectively, the pence value of the order is always ignored.
Does the value of the shipping count? No. Shipping is never used in the calculation.
Does the value of the VAT within the goods count? Yes. Total value of the goods within the order is the determining factor. For those areas that do not pay VAT on the order (non EU countries and VAT free zones), the amount of reward points calculated will be less – but then the whole order value will also be less.
Occasonally promotions are run which use discount vouhcers. Can I use my discount
voucher and reward points? Yes. When calculating the overall discount, the reward points used are deducted first, and then the discount value of the voucher is applied to the remainder. If the combination of the two discounts lowers the goods value of the order below £1, you will be asked to use fewer reward points.
Can I use reward points that I might earn for the current order, in the same order? No. Reward points are only applied to your total number of points once payment has been made (cheque orders will therefore take longer for the points to be applied).
Can I order goods, return them and keep my points? No. Point calculations also work in reverse, any goods returned will also have reward points deducted by the refund mechanism.
If I place an order, but have not yet paid – what happens to my points? all orders for registered customers will have points pending, which will be applied to your account once payment has been received. All cheque orders will use this process.
If I place an order do not go on to pay, but have used points – can I get them back? Yes. All points earned and used are placed in a pending state until payment is received. If you have used points but not subsequently paid for an order, send an email to enquiries@epbeads.co.uk and state your EPB order number (if you know it), or your details and we will check and reapply any points in a pending state.
Can I transfer my points to another person? No
Can other customers see how many points I have? No (Note: the webmaster can obtain and amend points for a particular customer in the case of queries).
This is a system that we are trialling and may withdraw it at any time. No cash
alternative will be offered.
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