We will aim to despatch your order as soon as possible.
90% of orders are despatched within 3 working days
50% of orders are despatched on the same or next working day of receipt.
We would normally expect your package to be with your within 3-7 working days.
This information is for your guidance only and if your order is very urgent we advise telephoning to check on stock levels and asking for a Special Delivery service. Special delivery is a next working day service and attracts a delivery charge of
£6.50 in addition to our standard postage and packing rates.
Please allow extra time during a run up to busy periods such as Christmas holidays. All shipments are subject to material availability.
The customer will inspect the Goods immediately upon receipt and will notify Empirical Praxis in writing of any shortage or defect within seven days of receipt.
Delivery to all destinations is made using an appropriate carrier and a signature is sometimes required.
The delivery charges displayed below are for each order.
All post and packing charges now include VAT.
Orders over £100 FREE (UK Only).
Orders up to the value of £100 - flat rate delivery charge of £3.01 (UK).
There is no upper limit on order value (UK).
For overseas orders of a value over £150, please contact us (this includes all overseas wholesale orders).
||UK Order Value
Up to £100 inclusive - £3.01 (inc VAT) P&P
Over £100 - FREE
|Rest of the World
(This does not apply to orders shipping
within the UK)
For wholesale items that weigh 0.5 KG or more there will be an additional £7 shipping
charge per item
e.g. three half kilo bags of beads will incur an additional £21.00
This additional charge does not apply to orders shipping to a destination within the UK
For wholesale orders, we have a mininum order value of £67 (inc VAT). Retail items and wholsale items can be placed in the same basket
but all orders that contain a wholesale item (signified by "Basket Contains Wholesale
items. Minimum wholesale order value is £67.00" appearing within the text of your
basket page) will make the order a wholsale order
as far as the purchase is concerned. Please note that discount vouchers do not work for wholesale orders.
Wholesale orders are postage free within the UK. For all non-UK wholesale orders, please contact us.
Payment can be made by any major credit or debit card including Visa, MasterCard, and Switch.
We will take all reasonable care to keep the details of your order secure. All payments by credit/debit card are performed using a secure server.
Payment by Cheque
Please send a cheque for the cost of the product(s), including the correct
delivery charge to Empirical Praxis Ltd, Room 2 Tapton Park Innovation Centre, Brimington
Road, Chesterfield, Derbyshire, S41 0TZ, United Kingdom. Please include the following information: the name and
code of the item you are ordering, your email address, telephone number and
All prices and offers are subject to availability. Errors and omissions
excepted. VAT (tax) is included on all prices, at a rate of 20%.
Customers outside the U.K. are responsible for local import duties and taxes
and any costs incurred during the import over and above the prepaid shipping
We request your name and address to enable us to provide you with an efficient
after-sales service but we will not sell or rent your name and address to any
third parties. As customers are our most valuable asset we strive to protect
their details and as required by the UK Data Protection Act. We follow strict
security procedures in storage and disclosure of information that you have
given us, to prevent unauthorised access. Our security procedures mean that we
may occasionally request proof of identity before we are able to disclose
sensitive information to you.
Web site descriptions
Care has been taken to ensure that all descriptions, specifications, colours and
prices are correct. However colour representations may vary depending on your
own monitor and we endeavour to be as accurate as possible. All sizes are
approximate. All items are offered subject to availability at the time of
These Conditions shall be interpreted in accordance with the Law of England.
Empirical Praxis and the Customer agree to submit any dispute to the
non-exclusive jurisdiction of the courts of England.
Customer support and service
For any queries or complaints about goods or services please write to us or
contact by email at email@example.com.
We endeavour to respond to all complaints within five working days. You
can also telephone customer services on +44 (0)1246 556988 (Call charges are at
standard UK national or local call rate depending on the area you are calling
from. Mobile and international call charges are dependent on the originating
contract or country).
How to return goods
Please print off a copy of your order and keep it safe as a copy of these terms
and conditions and your order may not be kept by us and we advise you to print
a copy of them for your information in the future.
If you are not totally satisfied with your purchase you have the right
to cancel your order within 14 days of receipt. This must be sent to us in
writing, either by post or email.
must return the goods to us at your cost in an unused and re-saleable
condition. Please ensure you obtain proof of postage, as Empirical Praxis Ltd
cannot be held responsible for the non-receipt of returns.
We will refund the total amount of money paid by you for the
goods within 30 days starting with the day on which we receive a notice of
cancellation in writing or by email from you. Goods must be returned to us in
the condition supplied. This does not affect your statutory rights as a
Please send returns to:
Empirical Praxis Ltd, 27 Abbeyhill, Chesterfield, Derbyshire, S42 7JL, United Kingdom
Security and privacy
We feel at Empirical Praxis that security while shopping on the Internet is of
the most importance and so we endeavour to use all security checks at our
To check that you are in a secure area of our site look at the bottom of
your browser and you will see a closed padlock or an unbroken key. When placing
an order we automatically use secure server software (SSL) which encrypts all
information you input before it is sent to us. This process is constantly being
updated to provide the maximum practicable level of security.
When submitting your order you are confirming to purchase goods and
allowing Empirical Praxis Ltd to use your personal details for the purpose of
supplying goods. Any information given at the time of ordering may be collected
and used for marketing purposes by ourselves only. If you would prefer not to
receive information about Empirical Praxis products please send an email to firstname.lastname@example.org
Information is collected lawfully and in accordance with the UK Data
Protection Act. If you have any questions or concerns about privacy matters please do not hesitate to contact
us by email at email@example.com
Company number: 4581539
VAT registration number: GB805452054
Registered Office: 27 Abbeyhill, Ashgate, Chesterfield, Derbyshire, S42 7JL, UK