Wholesale Orders
For wholesale orders, we have a mininum order value of �150 (inc VAT). Retail items and wholsale items can be placed in the same basket but all orders that contain a wholesale item (signified by appearing in red in your basket) will make the order a wholsale order as far as the purchase is concerned. Please note that discount vouchers do not work for wholesale orders.

Wholesale orders are postage free within the UK. For all non-UK wholesale orders, please contact us.

Payment
Payment can be made by any major credit or debit card including Visa, MasterCard, and Switch. We will take all reasonable care to keep the details of your order secure. All payments by credit/debit card are performed using a secure server.

Payment by Cheque
Please send a cheque for the cost of the product(s), including the correct delivery charge to Empirical Praxis Ltd, 27 Abbeyhill, Ashgate, Chesterfield, S42 7JL. United Kingdom. Please include the following information: the name and code of the item you are ordering, your email address, telephone number and delivery address.

Prices
All prices and offers are subject to availability. Errors and omissions excepted. VAT (tax) is included on all prices, at a rate of 17.5%.

Tax
Customers outside the U.K. are responsible for local import duties and taxes and any costs incurred during the import over and above the prepaid shipping charges.

Data protection
We request your name and address to enable us to provide you with an efficient after-sales service but we will not sell or rent your name and address to any third parties. As customers are our most valuable asset we strive to protect their details and as required by the UK Data Protection Act. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Web site descriptions
Care has been taken to ensure that all descriptions, specifications, colours and prices are correct. However colour representations may vary depending on your own monitor and we endeavour to be as accurate as possible. All sizes are approximate. All items are offered subject to availability at the time of ordering.

Interpretation
These Conditions shall be interpreted in accordance with the Law of England. Empirical Praxis and the Customer agree to submit any dispute to the non-exclusive jurisdiction of the courts of England.

Customer support and service
For any queries or complaints about goods or services please write to us or contact by email at [email protected].

We endeavour to respond to all complaints within five working days. You can also telephone customer services on +44 (0)1246 556988 (Call charges are at standard UK national or local call rate depending on the area you are calling from. Mobile and international call charges are dependent on the originating contract or country).

How to return goods
Please print off a copy of your order and keep it safe as a copy of these terms and conditions and your order may not be kept by us and we advise you to print a copy of them for your information in the future.

If you are not totally satisfied with your purchase you have the right to cancel your order within 14 days of receipt. This must be sent to us in writing, either by post or email.

You must return the goods to us at your cost in an unused and re-saleable condition. Please ensure you obtain proof of postage, as Empirical Praxis Ltd cannot be held responsible for the non-receipt of returns.

We will refund the total amount of money paid by you for the goods within 30 days starting with the day on which we receive a notice of cancellation in writing or by email from you. Goods must be returned to us in the condition supplied. This does not affect your statutory rights as a consumer.

Please send returns to:

Empirical Praxis Ltd, 27 Abbeyhill,   Chesterfield, Derbyshire, S42 7JL. United Kingdom.

Security and privacy
We feel at Empirical Praxis that security while shopping on the Internet is of the most importance and so we endeavour to use all security checks at our disposal.

To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. When placing an order we automatically use secure server software (SSL) which encrypts all information you input before it is sent to us. This process is constantly being updated to provide the maximum practicable level of security.

When submitting your order you are confirming to purchase goods and allowing Empirical Praxis Ltd to use your personal details for the purpose of supplying goods. Any information given at the time of ordering may be collected and used for marketing purposes by ourselves only. If you would prefer not to receive information about Empirical Praxis products please send an email to [email protected]

Information is collected lawfully and in accordance with the UK Data Protection Act.  If you have any questions or concerns about privacy matters please do not hesitate to contact us by email at [email protected]

Company number: 4581539
VAT registration number: 805452054